Refund policy
At wqessence.com, we are committed to ensuring your satisfaction with every purchase. If you're not fully satisfied with your order, please take a moment to review our updated Refund and Return Policy below.
- We guarantee satisfaction with every purchase. If you're not pleased with a product, feel free to return it.
- Our return and exchange policy extends for a generous 15 days from the date of order delivery.
- To qualify for a return or exchange, products should be mostly unused, with at least 90% of the content remaining.
- We process all return and exchange requests promptly, typically within 2 to 3 working days.
- Please note, delivery charges for the original order are non-refundable.
- Customers are responsible for any delivery charges incurred for exchanging products.
- In cases of damage, leakage, or receipt of the wrong product, we will cover all delivery charges related to the return or exchange.
2. Damaged or Defective Products
2.1 If your product arrives damaged or defective, please notify us within 48 hours of delivery by emailing wqessence@gmail.com with photos of the issue.
2.2 After verification, we will arrange for a replacement or refund.
3. Cancellation Policy
3.1 Orders can only be canceled before they have been shipped.
3.2 To cancel an order, please contact us at wqessence@gmail.com with your order details.
4. Contact Us
If you have any questions or concerns regarding our Refund and Return Policy, please don't hesitate to reach out to us:
- Email: wqessence@gmail.com